Protect people and property first
Call emergency services when needed, move to a safe location, prevent additional damage when it is reasonable and safe, and do not admit fault or make commitments on behalf of the carrier.
Claims support
File a Claim
Report urgent losses to the issuing carrier’s 24/7 claims service, or contact Jackie’s agency when you need help finding the right path.
Designed around the client
File a Claim
Keep the policy number, date and location of loss, photos, involved-party information, and any police or incident report available. In an emergency, contact the appropriate emergency service first.
- 01Carrier claims reporting
- 02Agency guidance
- 03Document the loss safely
Document the loss
Record the date, time, location, involved parties, witnesses, photos, videos, receipts, police or incident reports, and temporary repairs. Preserve damaged property when practical until the carrier provides direction.
Report through the issuing carrier
Use the carrier’s official claims service for prompt reporting. Jackie’s office can help identify the correct carrier and explain the next administrative step, but the carrier controls claim investigation and settlement.
Prepare for the conversation
Information commonly requested
These details help the agency understand the request, identify missing information, and choose the right next step. Carrier requirements may vary.
- Policy number and named insured
- Date, time, location, and description of the loss
- Contact and insurance information for involved parties and witnesses
- Photos, reports, receipts, and safe temporary-repair documentation
Report a claim through the carrier’s official claims service.
Open official claims service
Report a claim through the carrier’s official claims service.
Open official claims service
Report a claim through the carrier’s official claims service.
Open official claims service
Report a claim through the carrier’s official claims service.
Open official claims serviceNeed a clear next step?
Start with a conversation.
Jackie’s agency can help identify the right coverage or service path.